MyAnimeLights
Skip to content

FAQ

supportGenerall Questions

When ordering from us you will recieve a tracking number within 1-7 days where you can check where your order is. 

Go to the "Track Your Order" tab and input your tracking number and you will see where your package is at the moment.

________________________

Due to the current climate in the world packages might get delayed.

 We are doing our best to get the fastest delivery possible but sometimes packages get delayed because of things that are out of our control.

Current shipping times: 

United States: 7-14 Business Days 

United Kingdom: 7-12 Business days

Australia: 9-24 Business days

Canada: 9-24 Business days

Rest of The World: 2-8 Weeks

We have 3-5 Day processing time for all our orders as we package them individually to make sure nothing breaks.

So please be patient and if your package hasn't arrived wait for 3-5 days before contacting us and then we will do our best to resolve your issue.

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of 15 days form the original delivery date.

Shipping and handling fees are to be paid for by the customer. (Defects do NOT include scratches on the acryl panel of any design.)

ALL ORDERS ARE BACKED BY OUR DELIVERY GUARANTEE

This means that you will 100% receive your package no matter what. And If anything arrives broken or damaged in any way you will receive a replacement free of charge.

As long as you have batteries in the lamp it will work without any wires. But if you want to you can use the USB cable so have it be on 24/7

Base of the light:

8.5x4 cm / 3.3-1.6 inches

The designs them self vary from design to design.

All designs range from 10 to 25 cm (4-10 inches) in height and with depending on the design.

If your order has not been shipped you can email us at info@MyAnimeLights.com

and we will cancel your order for you.

IF THE ORDER HAS BEEN SHIPPED WE ARE UNABLE TO CANCEL AND OR REFUND YOUR ORDER.

supportShipping Questions

Tracking activation currently takes 1-7 business days as USPS is understaffed due to Covid-19.

Please be patient as your tracking will be activated automatically within this time.

USPS:

ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.

Tracking is a little slower than usual since USPS is currently understaffed due to Covid-19.

USPS:

ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.

We are doing everything we can to get you as fast and accurate tracking as possible during these trying times. But don't worry your package will still arrive on time.

Current shipping times: 

United States: 7-14 Business Days 

United Kingdom: 7-12 Business days

Australia: 9-24 Business days

Canada: 9-24 Business days

Rest of The World: 2-8 Weeks

We have 3-5 Day processing time for all our orders as we package them individually to make sure nothing breaks.

So please be patient and if your package hasn't arrived wait for 3-5 days before contacting us and then we will do our best to resolve your issue.

If your order has not already been shipped out we are able to change your shipping address for you.

To change shipping address email us with your order number and the address you would like to change it to and say address change.

Email us at info@MyAnimeLights.com

live_help

Didn't find your answer?

Our customer service will be happy to help you.

Get in Touch

All Orders are Backed by our Delivery Guarantee

This means that you will 100% receive your package no matter what. And If anything arrives broken or damaged in any way you will receive a replacement free of charge.